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New patients・Established patients・Appointments for tests



New patients

Find a kakaritsuke physician, or family doctor, in your community.
Special initial consultation fee/Special follow-up consultation fee/Self-pay care fee

Note for outpatient visits: Make an appointment for an outpatient visit.
Since January 20 (Monday), 2020, we have encouraged patients to make an appointment in advance for an outpatient visit regardless of whether or not they have a referral letter. Without a prior appointment, you may have to wait until the next day or later. After receiving a referral letter from your kakaritsuke physician or other doctor, be sure to make an appointment in advance. If you need to see a doctor as a result of a medical examination, you also need to make an appointment for an outpatient visit. You can reduce your waiting time by making a prior appointment. Your understanding and cooperation are appreciated.

Referral letters

Iwata City Hospital takes part in regional medical cooperation in which local hospitals, clinics, and other medical institutions play different roles.
Accordingly, new patients without a referral letter are charged a Specified First Visit Fee of 5,500 yen.
We recommend that you first visit a nearby hospital or clinic to receive a referral letter.
  1. Fill out the Medical Examination Form at the New Patient Reception Desk (No. 1) and turn it in with your health insurance card (and Publicly Funded Health Care Certificate if you have one).
  2. Your chart and Patient ID Card will be created at the New Patient Reception Desk. Take them to the reception desk of the applicable department.
  3. You will receive an Examination Schedule Ticket at the reception desk of the applicable department. Wait at the entrance to the internal waiting area until your scheduled time is displayed on the Examination Schedule Screen.
    * The screen displays the examination time for visits in each Examination Room. Depending on the examination progress, the time displayed may differ by Examination Room.
    * Some departments do not provide an Examination Schedule Ticket.
  4. When the time on your Examination Schedule Ticket is displayed on the Examination Schedule Screen, enter the internal waiting area and wait near the Examination Room where you will be seen.
  5. When it is your turn, a nurse will call you into the Examination Room.
  6. When your examination is finished, take the green folder you are given to the Payment Reception Desk (1F, No. 8). (If you are given any tests, radiography, etc., take the folder to the Payment Reception Desk after these are all completed.)
  7. Once your fee is calculated at the Payment Reception Desk (including any appointments for future care), your Patient ID Card will be returned to you with your written prescriptions (if you are filling any prescriptions outside of the hospital). Pay at the Automatic Payment Machine or Cashier Counter (1F, No. 4). When your payment is complete, you will receive a receipt (the Medicine Claim Ticket and Examination Appointment Ticket are one document).
  8. If you will fill a prescription in the hospital, wait until your Medicine Claim Ticket number is displayed at the Prescription Counter (1F, No. 6) and receive your medicine. If you will fill a prescription outside of the hospital, please use the free fax service at the Non-Hospital Prescription Counter (No. 7, next to the 1F escalator).
    * Please note that prescriptions are filled out of the hospital for outpatient visits.
    * Please bring any medicines you take or your medicine notebook to confirm any drug interactions.

    Please note that you can only make one appointment for one clinical department per day. If you need to consult more than one clinical department based on you medical examination results, please make another appointment on another day.

Established patients

If you have an appointment

  1. Insert your Patient ID Card into the Check-in Machine to the right of the Main Entrance.Take your Examination Schedule Ticket and Patient ID Card and wait in the waiting hall of the applicable department.
    * If you will receive any tests before your appointment, please go to the Testing Room and receive the tests before waiting in the waiting hall of the applicable department.

  2. Wait in the waiting hall until the time on your Examination Schedule Ticket is displayed on the Examination Schedule Screen at the entrance to the internal waiting area in the department.
    * The screen displays the examination time for visits in each Examination Room. Depending on the examination progress, the time displayed may differ by Examination Room.
    * Some departments do not provide an Examination Schedule Ticket.

    Follow the procedure from #4 under “New patients.”

If you do not have an appointment

  1. Present your Patient ID Card and health insurance card at the reception desk of the applicable department.
  2. Follow the procedure from #3 under “New patients.”

Appointments for tests

Established patients coming to the hospital for test (electro-cardiogram, ultrasound, etc.) or radiography (MRI, CT, RI, LINAC, etc.) appointments should follow the procedure below.
  1. For a test (electro-cardiogram, ultrasound, etc.) present your Test Information Card and Patient ID Card at the Physiological Test Reception Desk (2F, No 27). For an MRI or CT, present your Test Information Card and Patient ID Card at the Diagnostic Radiology Reception Desk (1F, No. 12). For LINAC, present your Test Information Card and Patient ID Card at Reception Desk No. 61 (1F).
  2. A receptionist will help you. Please wait at the specified location (such as in front of the Testing Room) until you are called. If you will receive an examination after your test, you will be instructed to go to the applicable department.
  3. After your tests and other procedures are finished, take your green folder to the Payment Reception Desk (1F, No. 8). After your fee is calculated, your Patient ID Card will be returned. Pay at the Automatic Payment Machine or Cashier Counter (No. 4).
    * If you also have an appointment for a medical examination, please come to the reception desk of the applicable department after the tests and other procedures are finished.

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